Booking Restrictions

🔹️Pregnant women are not accepted on PONANT's expedition/exploration cruises.

🔹️Children under eight (8) are not accepted on the cruises on board.

🔹️All minors under the age of 18 must be accompanied by a passenger over the age of 21. If the accompanying passenger is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorizes the minor's travel and further authorizes medical treatment in case of an emergency is required.

🔹️Reduced Mobility Persons: All PONANT's ships have accessible staterooms except Le Ponant. Please let us know when you need to book an accessible stateroom and we will tell you whether the cruise you have chosen matches your requirements. Each passenger should be able to be independent or travel with a close family member or friend who can give them whatever assistance they require during their trip. If a person has not been judged suitably fit for travel in complete safety, the company reserves the right to refuse their embarkation.

Booking Process and Regulations

The passenger must provide his/her name as shown in the travel document and explicitly confirm the name and travel document information of any participant listed on the receipt. Africabooking.co.za shall not be held accountable for any additional costs or obligations incurred due to incorrect names.

🔹️Depending on the passenger's health condition, transportation service providers may require proof of medical fitness to travel and reserve the right to deny passenger access to their transportation service.

🔹️Different transportation service providers have varied requirements on accepted maximum gestational age of pregnant women and minimum age of infants. Please consult our staff for more details.

🔹️Infants, children, teenagers and pregnant woman shall meet the booking requirements in the terms of the "Booking Restrictions" prior to boarding.

🔹️ The cruise operator stipulates that each passenger, including children and infants, must occupy a bed. Please base your booking on the actual number of persons who are travelling and ensure that beds are booked for all guests.

🔹️Rooms below suite level have limited space. Please note that it will be relatively crowded with four adults staying in one room.

🔹️Prices are subject to changes due to foreign exchange rate fluctuations. Africabooking.co.za reserves the right to adjust the prices prior to passenger departure. Any price changes will be announced in a separate notice. All payments must be made in full prior to departure.

🔹️Group tours booked on the Africabooking.co.za website/App must be paid in full with a Visa, MasterCard, UnionPay credit card, Apply Pay or PayPal. If the credit card used for payment was issued outside the United States, the customer shall be responsible for the difference in exchange rate between banks.

🔹️ Payment by credit card or UnionPay card will be acknowledged only after the bank confirms the transaction.

🔹️ Payment shall be made within the agreed-upon period (as determined based on the terms and conditions of different itineraries). Some itineraries may be subject to changes, depending on the operating conditions of different suppliers. If any payment is overdue, Africabooking.co.za has the right to cancel the booking and any paid amount will not be refunded. The booking is not transferable to other passengers, other travel dates, or other group tours.

Passengers shall pay for their international flight tickets, all domestic flight tickets and applicable transportation fares in specific itineraries.

🔹️ Please keep the receipt as proof should a refund be necessary. If payment is made through a credit card or UnionPay card or in interest- free instalments, the refund will have to be processed by the bank and routed to the paying credit card or bank account. This process will take at least three weeks. The refund time and any terms and conditions are determined by the credit card issuer.

🔹️ Africabooking.co.za reserves all final rights of interpretation.

Changes & Refunds

🔹️ Change in sail date within penalty will be considered as cancelling and rebooking. Fees will apply.

🔹️ No refunds will be given on any cruise for no-shows. Same cancellation policy applies for guest with denied VISA application.

🔹️Refund Alert: Due to the impact of COVID-19 worldwide, refunds will be processed in accordance with the latest cruise lines policies. Please note that at the cruise line's discretion, refunds may be made in the form of Future Cruise Credits. The final decision regarding the refund method will be made by the cruise line.

🔹️ The cruise captain has the right to alter the scope of navigation, rearrange the order of port stops, or omit one or more port stops under the following circumstances:

1. Force majeure or other circumstances beyond the control of the captain or the ship operator.
2. For the sake of passenger safety and ship security.
3. To provide anyone onboard with access to onshore medical or surgical treatment.
4.  Any other potential emergency, including fuel problems that may arise in unforeseen or emergency circumstances. The captain's decision shall be the final decision. Africabooking.co.za shall not be held liable for any changes and shall not indemnify passengers for such changes.

🔹️ Passengers shall pay for their international flight tickets, all domestic flight tickets and applicable transportation fares in specific itineraries.

🔹️ Please keep the receipt as proof should a refund be necessary. If payment is made through a credit card or UnionPay card or in interest- free instalments, the refund will have to be processed by the bank and routed to the paying credit card or bank account. This process will take at least three weeks. The refund time and any terms and conditions are determined by the credit card issuer.

🔹️ Africabooking.co.za reserves all final rights of interpretation.

Changes & Refunds

🔹️ Change in sail date within penalty will be considered as cancelling and rebooking. Fees will apply. 

🔹️No refunds will be given on any cruise for no-shows. Same cancellation policy applies for guest with denied VISA application.

🔹️ Refund Alert: Due to the impact of COVID-19 worldwide, refunds will be processed in accordance with the latest cruise lines policies. Please note that at the cruise line's discretion, refunds may be made in the form of Future Cruise Credits. The final decision regarding the refund method will be made by the cruise line.

🔹️ The cruise captain has the right to alter the scope of navigation, rearrange the order of port stops, or omit one or more port stops under the following circumstances:

1. Force majeure or other circumstances beyond the control of the captain or the ship operator.
2. For the sake of passenger safety and ship security.
3. To provide anyone onboard with access to onshore medical or surgical treatment.
4. Any other potential emergency, including fuel problems that may arise in unforeseen or emergency circumstances. The captain's decision shall be the final decision. Africabooking.co.za shall not be held liable for any changes and shall not indemnify passengers for such changes.

🔹️ Unless otherwise stated, "force majeure" refers to an event or circumstance that Africabooking.co.za has no control over or is unable to avoid or overcome after it occurs. Force majeure includes but is not limited to war, hostilities (whether war be declared or not), invasion, act of foreign enemies, unrest, terrorism, violence, military coups, insurrection, civil war, civil disorder, riots, strikes, plagues, and natural disasters such as torrential rain, earthquakes, hurricanes, typhoons, or volcanic activity. In the event of force majeure or compromised security resulting in service suspension, route suspension, or other incidents that result in itinerary changes or partial/full cancellations, Africabooking.co.za will return to the passenger the payment made by the passenger minus the losses incurred by the above incident.

🔹️ In the event that any passenger becomes unfit to begin or continue the cruise, or is deemed to pose a threat to the health, safety, or wellbeing of onboard passengers, or to order and safety on the cruise, the captain, at any time and at his/her discretion, has the right to:

1.  Deny the passenger access to the cruise ship.
2. Have the passenger disembark at any port.
3. Prohibit the passenger from disembarking at any particular port.
4. Confine the passenger to particular areas of the ship or deny the passenger access to particular onboard activities. The captain's decision shall be the final decision and no paid amount shall be refunded.

🔹️ Requests to cancel the booking or to change the room type, place of departure, date of departure, name or travel document information for personal reasons will all be deemed as a booking cancellation request.

🔹️ If the passenger does not participate in or leaves midway any group activity (e.g., meals or sightseeing), it will be deemed as an automatic waiver and the paid amount will not be refunded.