Confirm your identity
When you’re asked to confirm your identity, you’ll need to add either your legal name and address, or submit a photo of your government ID. This could be a driver’s license, passport, identity card, or visa.
Privacy and photo matching
While it may not be your favorite, your photo ID has one of the most important photos of you.
When you are asked to share your photo ID, multi-step process helps ensures your data is secure. For more information, check out our Privacy Policy, and find out how we verify identification.
Photo matching
If you’re asked to take a photo of yourself, we’ll also match this photo with the picture on the government ID you already provided. This helps us confirm you’re really you.
Photo matching may provide some useful info, but no facial matching process is completely accurate every time. The effectiveness of a comparison of facial features can vary based on several factors such as, the quality and resolution of the photos, and whether there are significant changes in a person’s appearance between the two photos (for example, change in age, change in weight, or different outfit).
As a result, this process may sometimes “match” photos that are not in fact of the same person, or fail to match photos that are of the same person. Fraudulent individuals may circumvent even the most sophisticated and diligent efforts to match photos submitted for comparison.
We don’t make any guarantee or representation about the accuracy or effectiveness of photo matching results. You shouldn’t rely on completion of the photo matching process as a guarantee of someone’s identity, or a guarantee that they’re someone you can safely interact with.
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