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Getting started on Africabooking

Whether you want to book a dream stay away from home or host an event, tour or experience in your own backyard, here’s how Africabooking works for you—as a Host or a guest. Let’s start with the basics and go from there. Welcome to the community!

The Africabooking Community

The Africabooking community is a community based on connection and belonging. We take the safety of our Hosts and guests very seriously—Hosts must meet and maintain quality standards, and all personal profiles and listings are verified. We work to keep everyone safe on our site and app with encrypted personal data and a trusted payment system. Plus, we have a 24/7 community support team ready to answer any of your questions.

Host Reliability Standards

Standards for Hosts of stays including more about listing accuracy, cleanliness, and communication.

Guest Reliability Standards

Standards for guests on stays including more about respect for the community, the space, and the house rules.

Getting set up

Creating an account is free and easy! We’ll need to know a few basic details and then you’ll be asked to submit your government ID -which we don’t share with Hosts or anyone else. Now you’re ready to book!

Creating an account

Find easy-to-follow instructions to create an account.

How to submit your ID

Details and troubleshooting when you’re uploading your government ID.

Booking a sevice: What to do if you’re new

Get info on Africabooking’s booking process, how to confirm your reservation, special offers, and more.

Hosting basics

If you’re interested in hosting your space, we’ll guide you through the process step-by-step. To host Experiences, just review our quality standards, create a listing, and submit your compelling idea (through a form or a short video if you’re submitting an online experience) for review.

Troubleshooting account issues

If you’re having trouble signing in to your account, try resetting your password (it’s easy—head to the reset password page).

If you can’t find reservation info once you log in, there’s a chance you may have two Africabooking accounts. If you do have two accounts, unfortunately we can’t combine them, so choose the one you’d like to keep and delete the other account (just be aware that any pending reservations on that account will be canceled). It’ll make things easier the next time you book or host.

Change or reset your password

Details on how to reset your password or create a new one.

Deactivating or deleting your account

Find info on temporary deactivation or permanent deletion of an Africabooking account.

Once you’re logged in, go to your Account to edit things like your email address or phone number. Note that some of this account info will be public (like your picture or first name), but we won’t share things like your government ID, payment info, or email address.

Edit your account settings

Get details on where to find and update settings and profile info.

Change your email address

How to change or add an email address in your account.

Editing phone numbers on your account

How to change or add phone numbers in your account.